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Onsite assistance available in the greater Charleston, SC area


One of the ways we offer the areas lowest prices is by working directly with consumers rather than with HMOs, Medicare and insurance companies. With that said, most insurance companies will accept our receipts for reimbursement purposes. Please click on Letter of Medical Necessity PDF for more help.

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Bencor Medical Knee Scooter Insurance Coverage

  • We accept most FLEX and Health Saving Account Credit Cards for your knee walker rental. As long as there is a Visa or MasterCard logo on the card, it can be used in the checkout process as a regular credit card.

  • We do not file a claim on your behalf, nor do we bill the insurance companies for payment. Additionally, we are not a Medicare or Medicaid provider. Please direct any knee scooter coverage questions directly to those agencies.

  • We are considered an out-of-network provider for all insurance companies (as are most knee walker companies in our market), so it is best to contact your insurance company directly to find out if you qualify for any type of reimbursement. Coverage for the cost of your knee scooter rental is based on several factors such as your plan coverage, medical necessity and type of injury/surgery.

  • If you will be submitting a claim yourself, there are three documents normally needed to accompany your paperwork:

  • 1) A statement reflecting the total paid complete with billing codes.

  •  We provide this at the end of your rental!

  • 2) A Letter of Medical Necessity.

  •  We include a blank letter in your shipping document!

  • 3) A prescription for a knee walker from your doctor, along with diagnosis code.

  •  Request this from your doctor if you don't already have it.

  • At the end of your knee walker rental we provide you with a final billing statement which includes the appropriate medical billing codes to submit along with your claim. Included in your rental paperwork, we provide you with a blank Letter of Medical Necessity form to be completed by your doctor, if applicable. Most insurance companies (such as Blue Cross Blue Shield, United and Aetna) also require a prescription from your doctor for the knee walker when seeking reimbursement.

  • Please note, we cannot guarantee you will be reimbursed. The information above is just a general guide for insurance coverage. It is the customer's responsibility to obtain any pre-authorization or determine coverage.

  • We are here to answer any questions we can, and are happy to assist you if at all possible.

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